Frequently asked question

Placing an order at Semiya is very easy:

1. Choose a category or designer in the browser at the top of the page, or search to find a style or trend.

2. Select the item and click "Add to Bag".Once you've finished adding parts, go to checkout in the "Summary" column.

3 Enter your address and payment information and select a shipping method to complete your order.Once confirmed, it will be carefully prepared and shipped to you.We will keep you informed of each step of the process.


Please note that we do not currently ship to any countries outside of the US and Mexico.

Our shipping team is typically able to process and ship orders within 2-4 business days. We do not currently offer expedited shipping, guaranteed shipping timelines, or alternate shipping options. Orders will arrive typically within 5-7 business days, however, all mail carriers have been experiencing longer than usual delays so please allow for extra time to receive your order.

Due to the nature of the products, there will be items that will take longer to arrive since they are made to order.

Please note there is a narrow window of time to adjust an order after it has been placed. Depending on how far along your order is, we may be able to assist!

To start a return, you can contact us at contact@shopsemiya.com

What is Semiya's return policy?

Semiya customers will be responsible for shipping costs associated with sending returns back to us on all merchandise, unless otherwise noted as Final Sale, within 30 days of the shipment date. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Currently we cannot accept international returns or besides Mexico exchanges.

Semiya reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account. We will not accept the return back if there is damage to or omission of the carrying cases, or packaging. Returns and exchanges are not accepted on items marked FINAL SALE.

How long does a refund or exchange take to process?

Once your return is prepared, you can drop it add a location that will be given to you by the Semiya team.

Once your return is delivered to our warehouse, please allow up to 15 business days for us to inspect and process the return. When your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on the original form of payment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shopsemiya.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at contact@shopsemiya.com

Semiya believes in quality, passion, teamwork, sustainable production, fair/equal pay, and a story within the brand. It’s important to Semiya, that the brands found in this space encompass these standards.

SEMIYA products are 100% authentic! Our offering are carefully curated and selected by our team of experts in luxury fashion from around from Latin America, who guarantee the authenticity, quality and uniqueness in all items.

SEMIYA prides itself on having some of the most competitive prices in the industry for the best quality products around. Quality is extremely important to us and the products will you find because Semiya brands are made to live through your most adventurous memories.

It is difficult to quanitify everything that goes into the cost when creating the artisanal or sustainable products. The majority of the designers presented in SEMIYA
have a production that requires several weeks, make sure the best hands are creating
what you see today.  

Our products are extremely high quality and designed to last decades with proper love and care. We encourage you to shop around and compare us to other similarly established brands to better understand your options. We want you to feel confident in your purchase and appreciate you even considering shopping with us!